Privacy Policy
This Privacy Policy describes how Jackpot Jill ("we", "us", "our") collects and uses personal information on jackpotjill.store (the "Website") and related services (the "Services") in Australia. It explains what we collect, why we process it, how long we keep it, and how you can contact us about privacy.
Because online platforms can offer different features over time, the information we collect may vary depending on what you choose to do on the Website (for example, browsing, creating an account, contacting support, or making transactions where available).
Categories of personal information we collect
Identity and contact details
This may include your name, date of birth (to help confirm you are 18+), email address, phone number, and any identifiers linked to your account (if account creation is available).
Usage data
We may collect information about how you interact with the Website, such as pages visited, links clicked, session duration, and referral sources. This data helps us understand performance and improve navigation.
Device and technical data
This may include IP address, browser type, operating system, device identifiers, language settings, and approximate location inferred from technical signals. We use these details for security, troubleshooting, and service optimisation.
Transaction information (if applicable)
If the Services enable deposits, withdrawals, purchases, or other transactions, we may process transaction logs, payment method type, and payment status. Sensitive payment details are typically handled by payment processors rather than stored directly by us.
Support communications
If you contact us, we may keep records of emails, chats, call notes, and information you provide so we can respond, verify account ownership, and resolve disputes.
How we use personal information
We may use personal information to:
Provide and maintain the Services (including account setup if available)
Verify eligibility requirements (including the 18+ rule)
Process transactions and issue confirmations (if applicable)
Protect the Website and users through security checks, fraud prevention, and abuse detection
Improve Website functionality, diagnose errors, and monitor performance
Respond to enquiries, complaints, and technical requests
Manage consent settings and communication preferences, including marketing choices where applicable
Legal bases for processing (general)
Depending on the situation, we may process personal information based on:
Contract: to provide the Services you request and manage your relationship with us
Legitimate interests: to operate, secure, and improve the Website in a proportionate way
Consent: for optional cookies or certain communications where you opt in
Legal obligation: to meet applicable requirements or respond to lawful requests in Australia
Sharing personal information
We may share personal information with:
Service providers that support hosting, security, analytics, communications, customer support, and payment processing (if applicable)
Professional advisers where necessary for legal, audit, or risk purposes
Authorities or relevant third parties where required by law, or where needed to protect users, investigate fraud, or enforce our terms
We do not publish your personal information. We share it only to the extent needed for operational purposes.
International transfers
Some of our service providers may process data outside Australia. Where cross-border transfers occur, we use reasonable safeguards such as contractual terms and risk-based assessments intended to protect personal information.
Data retention
We keep personal information only for as long as needed for the purposes described in this policy, including:
Operating your account (if available)
Handling disputes and support requests
Security investigations and fraud prevention
Recordkeeping requirements that may apply
When information is no longer required, we take reasonable steps to delete it or de-identify it.
Security
We use reasonable administrative and technical measures designed to protect personal information, such as access controls, monitoring, and encryption in transit where feasible. However, no online system can be guaranteed fully secure, and we cannot promise absolute protection.
Your rights and choices
Depending on your circumstances and applicable requirements, you may request:
Access to personal information we hold about you
Correction of inaccurate or incomplete information
Deletion or de-identification where appropriate
Restriction or objection to certain processing
Portability of information you provided, where feasible
Withdrawal of consent for processing based on consent
You can also opt out of marketing messages where available by using unsubscribe options or by contacting us.
How to contact us about privacy
For privacy questions or requests, contact:
Email: jackpotjill_support@gmail.com
We may ask you to confirm identity details before responding to certain requests to protect your information.
18+ only; minors
The Services are intended for adults aged 18+. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, contact us so we can review and take appropriate steps.
Updates to this Privacy Policy
We may update this Privacy Policy to reflect changes to the Services, technology, or operational needs in Australia. The latest version applies once posted on the Website.
Contact details
Email: jackpotjill_support@gmail.com
Phone: +61 7 3123 8809
Address: Level 9, 200 Adelaide Street, Brisbane QLD 4000, Australia