Responsible Gambling Policy
Jackpot Jill provides an online gambling-style experience through jackpotjill.store. This Responsible Gambling Policy explains how we support safer play, what tools may be available to help you manage risk, and what to do if gambling stops being enjoyable.
Safer gambling is about staying in control of time and money. If you feel your play is becoming difficult to manage, taking action early can reduce harm.
Age restriction: 18+
You must be at least 18 years old to use the Website or any gambling-related Services. If you are under 18, you must not register, deposit, or participate in gambling activities.
Staying in control: practical guidance
We encourage players to:
Decide in advance how much you can afford to spend and stop when you reach that amount
Set a time limit and take breaks during sessions
Avoid trying to recover losses by increasing stakes ("chasing")
Keep gambling separate from essential expenses (rent, bills, food)
Avoid gambling when experiencing stress, anxiety, or impairment
Review your account activity regularly to stay aware of spending and time
Player tools and account controls
Depending on how your account is configured and what features are available, you can request the following tools:
Deposit limits
Deposit limits can cap how much you can add to your account over a chosen period (for example, daily, weekly, or monthly). When the limit is reached, further deposits may be blocked until the period resets.
Loss limits
Loss limits can restrict losses over a defined timeframe, helping you avoid exceeding what you planned to spend.
Session/time limits
Session controls can restrict how long you spend on the Website or provide reminders to take breaks.
Time-outs (cooling-off)
A time-out is a temporary lock on gambling access for a short period. It is a useful option if you want to pause quickly without closing your account.
Self-exclusion
Self-exclusion is intended for users who want a longer break. During the exclusion period, access to gambling features should be restricted. Reinstatement, if offered, is typically not immediate and may include additional steps to confirm your request.
Account closure
If you want to stop using the Services permanently, you can request account closure. We may retain limited records for security, dispute handling, and legal purposes.
How to request safer gambling tools
To request limits, a time-out, self-exclusion, or account closure, contact:
Email: jackpotjill_support@gmail.com
Phone: +61 7 3123 8809
To protect your account, we may ask you to verify ownership before changes are applied.
Warning signs of problem gambling
You may want to seek support if you notice:
Gambling longer or spending more than intended
Hiding gambling activity or feeling guilty about it
Borrowing money or using credit to gamble
Irritability or restlessness when not gambling
Gambling affecting work, study, sleep, or relationships
Repeated attempts to win back losses quickly
If any of these apply, consider using self-exclusion tools and speaking with a qualified professional.
Getting help and professional support
If gambling is causing distress or financial harm, consider contacting a licensed counsellor, healthcare provider, or other qualified professional in Australia. Support is confidential and can help you create a plan to regain control.
Protecting minors and shared-device safety
If you share a device or internet access:
Do not store passwords in browsers
Use a device passcode and separate profiles
Log out after each session
Keep payment methods private
Use device-level parental controls where appropriate
Adults are responsible for preventing minors from accessing the Website.
Operational approach
We may use reasonable operational measures to identify usage patterns that could indicate higher risk (for example, frequent deposits or extended play). These indicators are not a diagnosis. Where appropriate, we may provide reminders about limits and support options.
Updates to this Responsible Gambling Policy
We may update this policy to reflect changes to tools, platform design, or operational practices. The newest version is effective when published on jackpotjill.store.
Contact
Email: jackpotjill_support@gmail.com
Phone: +61 7 3123 8809
Address: Level 9, 200 Adelaide Street, Brisbane QLD 4000, Australia